Shipping policy
Shipping Policy
Hongar Farms
Address: 2121 Tucker Industrial Rd, Tucker, GA 30084
Phone: (770) 938-9884
Website: www.hongarfarms.com
Overview
Thank you for shopping with Hongar Farms. We are committed to providing you with exceptional products and service. Please review our shipping policy to understand how your orders are processed and shipped.
Shipping Destinations
We ship domestically within the United States. At this time, we do not offer international shipping.
Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- **Standard Shipping**: 3-7 business days
- **Expedited Shipping**: 2-3 business days
Shipping costs are calculated based on the weight and dimensions of your order and the delivery method chosen.
Local Pickup
You can skip the shipping fees with free local pickup at our warehouse at 2121 Tucker Industrial Rd, Tucker, GA 30084. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-2 business days. We will send you an email when your order is ready, along with instructions.
Our in-store pickup hours are Monday to Friday, 9 AM to 5 PM. Please have your order confirmation email with you when you come.
Shipping to P.O. Boxes
We ship to P.O. boxes within the United States using standard shipping methods.
Order Tracking
Once your order has shipped, you will receive an email notification with a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Delivery Issues
If your order hasn't arrived within the estimated delivery time, please contact us at (770) 938-9884 or info@hongarfarms.com with your name and order number, and we will look into it for you.
Shipping Restrictions
Certain items may be restricted by state or local regulations, and thus we may be unable to ship specific products to certain locations. You will be notified if your order is affected by such restrictions.
Damages and Issues
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
If you have any questions or concerns about your order, please contact our customer service team at (770) 938-9884 or info@hongarfarms.com.
Thank you for choosing Hongar Farms. We appreciate your business and strive to ensure your complete satisfaction with every purchase.